At CartSnap.shop, we aim to ensure our customers are completely satisfied with their purchases. However, if you are not happy with your order, we offer a refund policy to help resolve any issues. Please read our policy carefully to understand how we handle returns, refunds, and exchanges.
1. Return and Refund Eligibility
We accept returns and offer refunds for eligible products based on the following conditions:
- Returns must be requested within [insert number] days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Certain items are non-refundable, including but not limited to [insert any non-returnable items, such as clearance products, perishable goods, or personal care items].
2. How to Initiate a Return
To begin a return, please follow these steps:
- Contact us within [insert number] days of receiving your order via email at support@cartsnap.shop. Include your order number and the reason for the return.
- We will review your request and provide you with further instructions on how to return the product.
- You may be asked to provide photos of the item if it is defective or damaged.
3. Refund Process
Once we receive the returned item, we will inspect it and notify you whether your refund has been approved or denied. If your return is approved:
- A refund will be issued to your original payment method.
- Refunds may take [insert number] business days to process, depending on your payment provider.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@cartsnap.shop. We will either replace the item or issue a full refund for the product, including the shipping cost.
Please include the following details in your message:
- Your order number
- A description of the issue
- Photos of the damaged or defective item and packaging
5. Exchange Policy
At this time, we do not offer direct exchanges. If you need a different product, we recommend placing a new order and returning the original item for a refund as per our return policy.
6. Non-Refundable Items
The following items are non-refundable:
- [Insert non-returnable items such as sale items, personalized products, or any other exclusions]
- Products that have been opened, used, or altered from their original condition.
7. Late or Missing Refunds
If you haven’t received your refund after the specified processing time:
- First, check your bank account or credit card statement.
- Contact your payment provider or bank, as processing times can vary.
- If you’ve done this and still haven’t received your refund, please contact us at support@cartsnap.shop.
8. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or need further assistance with a return or refund, feel free to reach out to our customer service team:
Email: support@cartsnap.shop